A||XN||0||bernal||RE: WWW.hoteldiscount.com abusive treatment||||||This topic has been transferred to this forum: Travel Related.
Z||000000||bernal||05-27-2001||07:45 AM||bernal@inreach.com||<BR>We made a reservation for a hotel in Las Vegas for February 13, 2001. <BR>Unfortunately the day we had to travel it was snowing in the Cajon pass, <BR>and there was no way to get to Vegas,everything was to standing still for <BR>several hours. We returned and call back to cancel the reservation, a clerk <BR>called Wayne assured us that because of the weather they would credit our <BR>deposit. <P>We called the hotel and they also say it was OK and they wouldn't <BR>charge, well three months later, no credit and a response from this <BR>company, that they had a charge $50.00 for the cancellation, so actually <BR>there was no money to credit. This company never mentioned there was a <BR>charge for cancellation, hotels don't charge for cancelling,specially for <BR>the reason mentioned above. <P>This company lied to us thru one of his <BR>employees, and I feel we were ripped off and robbed. After this experience <BR>I don't think I will ever use a Web service for this type of business, and <BR>I will discourage anybody I can against doing business with you, unless you <BR>make it right.We made reservations thru this company because we read the <BR>following statement in their Web page:<P>"Hotel Reservations Network is a FREE service. There are no membership <BR>fees or minimum night stays required. You can book accommodations <BR>directly via the Internet at <A HREF="http://www.hoteldiscount.com" TARGET=_blank>www.hoteldiscount.com</A>  or call HRN toll free at <BR>1-800-964-6835; <P>The reservation was made under the name of:<BR>Julia Arriaza<BR>661-821-4656<P>||65.35.32.190||reg||