A||N||0||brotherlloyd||VOICESTREAM Coverage Plan/Customer Service||||||
Z||000000||brotherlloyd||05-22-2001||05:14 PM||lloyd@poetic.com||Why should a customer be charged for coverage in an area where there is a known absence of available towers to provide service? Part B to that question is "why does Voicestream OFFER coverage in an area where they know they don't have towers to provide service?"<P>I live in Texas and frequently travel to Louisiana. I signed up a few months ago for the Houston Heartland Neighborhood plan. This plan is supposed to cover Texas, Louisiana, Oklahoma, Arkansas, Kansas, and Missouri. I have yet to even have a network available when traveling to Lousiana. On a daily basis, I can't even get a network signal on my phone when I'm inside my building at work. I purchased an Ericsson T28 WORLD phone, but it is hard to believe that this is a WORLD phone when I can't even place/receive a call 300 miles away from my house OR at any time when I'm at work inside the building. I am extremely dissatisfied with Voicestream's service and no one within Voicestream's company has even seemed to slightly desire to solve this problem for me. I have even been verbally insulted by a Voicestream receptionist in the presence of a manager. So far, they have only offered excuses to my complaints. I feel that misleading/untruthful information was given to me before I signed up for this service. My service representative who signed me up for the service refuses to return my phone calls. ||192.94.94.33||reg||