This she assured us was done and away we went on our beginning experiences on the internet! A month went by and we received our phone bill! Over $600.00!!!! Needless to say, we were in a panic state! Called everyone, phone co., sorry, pay it! Long distance co., sorry, pay it! Quik Internet, sorry pay it. After hours of conversation with Mr. Karma at Quik, we came to an agreement, he gave us credit for some future service, and a refund of about half the amount in cash. We still had out of pocket for over half of the charges, but figured he would make the rest good. A few months pass and low and behold, Temecula branch of Quik Internet is out of business. Our account is transferred over to another branch of Quik. Quik Internet of the Inland Empire, under ownership of Mr. Davey. We figured oh well, that was a loss.........
But we thought to start with a clean slate with the new branch. We were contacted of this change via email, and were informed that we would be receiving new access numbers. When we went to get on line shortly thereafter, the original phone number was already disconnected. My wife Sally, contacted the new company and asked what was the problem? They said all old numbers had been terminated sooner than they expected and we need to establish new dial up number on our account. She said to Brian, the manager, we need to be sure that this number is a LOCAL number, she continued to explain the last incident to him so that he would be sure that this wouldn't happen again to us.
He said that "No problem this is your local number!" Sally then said "Please check it and be sure!" He confirmed our home phone on his computer, and told her again, "no problem, this is your local number" So we figured that as sure as he was that this was a correct local number, that we are safe.
A few weeks ago we got home and there was a message on our answering machine, "We now have your local access number for Hemet......." Needless to say we were just sick to our stomachs!!! I called the Quik office at once, and happened to talk to Kurt Davey the owner, and explained everything, he said "When your phone bill comes, call me and we can talk further" A few weeks later and now we have our new phone bill! $550.00 in local toll number charges!!! We are so upset!! We called the office of Quik, and talked with the manager, Brian, he explained that "there were a few customers that were "missed" when the service was switched and those customers didn't get informed of the inability at that time for Quik to provide a local number for Hemet, but the owner, Kurt, is making good with those customers." Kurt was out of the office that whole week, and we could call back Monday.
I did so.
He explained that he could not (would not) reimburse us for these charges. After a lengthy phone conversation, he finally agreed to mail us a check for $250.00 and the rest he would give us in credit to our account in the form of service! We still are out the other $300.00, because he is giving us service, but we are just paying it to the phone co. not him. So between the two incidences we are out of pocket over $850.00 or more. We think it's unfair to make US suffer the financial hardship, because we were told, positively, by THE MANAGER, that we had a local number!
Quik Internet
San Marcos, CA 92069
(760) 744-7845
(760) 736-8479 fax
ia@quik.com
Thank you,
Verne & Sally Purkey
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